Privacy Policy

1. Who We Are

Winterfell Cottages (“we”, “our”, “us”) operates the website winterfelljibhi.com and manages a collection of handcrafted properties in Jibhi, Tirthan Valley, Himachal Pradesh, India. This policy explains how we handle personal information provided through our website, enquiry forms, and direct communications.

2. Information We Collect

We collect information you voluntarily provide, including:

• Name, email address, and phone number (from enquiry or booking forms)
• Travel dates, number of guests, and stay preferences
• Messages and correspondence sent to us via the website or WhatsApp
• Anonymous analytics data (pages visited, device type, approximate location, referral source) collected via Google Tag Manager and Google Analytics
• Ad interaction data collected via Google Ads (for measuring the effectiveness of our advertising campaigns)

We do not collect payment card data directly — any payments are handled through trusted third-party gateways.

3. How We Use Your Information

• To respond to enquiries and confirm bookings
• To send booking confirmations, directions, and stay-related information
• To improve our website and services based on usage patterns
• To contact you about your upcoming or past stay if relevant

We do not use your information for unsolicited marketing without your consent.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share information with trusted service providers (such as payment processors or cab coordinators) solely to fulfil your booking. These parties are required to keep your data confidential.

5. Data Retention

We retain enquiry and booking records for up to 2 years for operational and tax purposes. You may request deletion of your data at any time by emailing us.

6. Cookies

Our website uses cookies and similar technologies for the following purposes:

• Google Tag Manager — loads and manages tracking scripts on our site
• Google Analytics — collects anonymous data on how visitors use our website (pages viewed, session duration, device type). This data is aggregated and does not identify you personally.
• Google Ads — tracks ad clicks and conversions to help us measure the performance of our advertising. May set cookies to identify returning visitors from our ads.

You can opt out of Google Analytics tracking via Google's opt-out browser add-on. You can also disable cookies entirely in your browser settings; this will not affect core website functionality.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for communications at any time

To exercise any of these rights, contact us at jibhi.co.in@gmail.com.

8. Security

We take reasonable steps to protect your information from unauthorised access, including encrypted data transmission (HTTPS) and restricted access to booking records. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Contact

For any privacy-related questions, write to us at jibhi.co.in@gmail.com or call/WhatsApp +91 94599 95498.